Customer Testimonials

More Customer Testimonials

Chris,
I just want to take a few minutes to comment on the installation of Central Air. The two gentlemen who did the installation acted in a very professional manner. Not only in terms of workmanship, but also in the little things that seem to be lacking today, such are respect for the customer and cleaning up after every day. The entire experience from the salesman down to the final testing left a confidence in the product. We are considering a boiler replacement in the future (date unknown at this time), and I can assure you that Link will be our choice. Please extend our thanks to those involved.

Frank S. (Berlin, CT)

Chris,
I just wanted to share some data with you regarding the new oil burner you installed in our house last Dec 2006. The new Buderus G215 has saved us over 550 gallons or 33% savings compared to the previous 6 years. As you know, our oil burner is used for hot water as well as heating. On average, we would normally see about 9 to 11 oil deliveries a year totaling about 1650 gallons (last year was close to 1800). In 2007, there were a total of 7 deliveries for 1099 gallons. At this rate of savings, the unit will pay for itself in just over 5 years. In fact, we had to lower the thermostat because the house was getting too warm. Now we are burning less and staying warm compared to the old system we had. Thank you for recommending the Buderus, it is EXACTLY as you had predicted, a savings of +30%. I am also enclosing some data and graphs from the last 7 years so you can see the significant savings yourself. Feel free to share this with your customers. Thanks again for everything.

PS It's always a pleasure working with Link Mechanical. I have always found that your company is customer focused and extremely responsive. Because of Link, we stay warm in the winter and nice and cool during the hottest of days in the summer. BTW, did I mention that the Lenox Central Air unit you installed is a life saver? Thanks again.

Regards
Henry R.(West Hartford, CT)

Dear Mr. Link;
We have been searching for a central air conditioning company that would be able and willing to work with our vintage house of 1947. We love this old house, but have had a most difficult time with ductwork application, due to the heating system. The system consists of hot-water radiant copper coils that snake through out the plaster ceilings, hence no ductwork. Up until now, we have used a 17,000 BTU window air conditioning unit that worked well in one room, whereby floor fans circulated the cool air through out the house.

In our search for an installer, we decided on Link Mechanical Services based on your web-site detail, phone dialog and John Link. Your operation is extremely professional and the level of service we experienced is way beyond anything we have dealt with in a long time.

John was very proficient and had an in depth knowledge of the Mitsubishi ductless product line and really tried to accommodate us with an install date. Incredibly enough, it rained quite hard on the install date, but your crew of installers, Darren, Paul, John and Co. were terrific. They really tried to keep the wet and mess to a minimum and were very conscientious about everything they touched in the house. You have an excellent operation and we are very grateful for the quick and professional installation. Thank you for your help and we look forward to referring your good name to anyone in search for heating and cooling services.

We wish you continued success. Thank you again for a great job.

Sincerely,
R & D (Suffield, CT)

Dear Mike and John,
We wanted to write you to commend Link Mechanical Services for the expert installation and follow-up with the complete changeover on our heating/AC system.

John, while you were the first of ultimately four contractors we called in to get estimates, it became rapidly apparent that no others had the same feel for what we needed.

You were quick to recommend the system we finally chose, and your steadfast belief that it would be the best for us brought us confidence in choosing to work with you. Our research on Buderus only proved what we thought, that you indeed knew what you were talking about. Your presentation was very professional and your willingness to be there for us when needed was much appreciated. We received lower estimates, but we ended up with Link; you had a direct impact on that decision.

Mike, your presence before and after the completion of the job furthered our belief that we had made the right decision. Your patience in explaining the system and controls to us is much appreciated. When you told us about the level of expertise of the installation crew you would have working in our home, we instantly believed; this as a result of the Link employees we had met to-date, yourself and John. The installation crew of Darren, Audhy, Bernard and Alex were nothing short of professional: taking time during the installation to answer questions, being most courteous to us and respecting our home. It should be mentioned again that they ran the job ‘remote’; we were not home during much of the installation but never had any concerns leaving our house open to your crew.

We thank you for the fine job and we are enjoying our much upgraded heating/AC system.

John, we’ll let you know about our next CL & P bill!

Sincerely,
Doug and Susan (West Hartford, CT)